Please review ALL our policies. You will need to use the scroll bar to the right of this window in order to view ALL of them.

By accepting the following policies you acknowledge that you will adhere to ALL policies, so make sure you read all the policies and not just hit the accept button.


COMPANY POLICY

1. Net 30 customers agree to pay 3% interest per month on all over due balances based on date goods are received.

2. No returns with be accepted without seller's authorization. All claims must be made within 7 days of receiving goods.

3. 10% restocking fee for goods returned that are not damaged.

4. No cancellation on PO is allowed after 72 hours after PO is submitted.

5. Purchaser will be charged $25 fee for any returned checks.

6. Purchaser will be charged for shipping and COD fees for each delivery attempt.


BACK ORDER POLICY

If you receive a shipment with BO items listed on it, it is your (CUSTOMER’S) RESPONSIBILITY to contact FORNASH by phone, fax or email and cancel any BO’s not wanted.

If FORNASH does not hear from you about cancelling BO's, we will ship BO items to you as we receive them, regardless of when they arrive at our shipping facility.

You will be charged shipping every time we ship BO items. If you only have a 1 to 2 items on back order, the total value of back order is $50 or less, or it's been over 4 weeks since original invoice was shipped then we will contact you.


RETURN AUTHORIZATION POLICY

Examine all items upon arrival. Please call Fornash immediately if any items are deemed defective:

1. Within 7 days of receiving merchandise and it breaks on the store floor, it is eligible for replacement or store credit.
2. If customer has bought the item within 6 months and it breaks once they have purchased the item, it is eligible for replacement.
3. After 7 business days of receiving merchandise and it breaks on store floor, we are no longer responsible for the merchandise.


RETURN AUTHORIZATION NUMBER REQUEST

All requests for returning items MUST be issued a Return Authorization Number. No items will be accepted without one. Please mark the outside of the box with the RA #.

We will refuse the package if there is no RA# on the outside of the box.

Please call between the hours of 10am-5pm EST Monday thru Friday for Return Authorization Number.

If the item is deemed replaceable, we will issue the exact same one upon the return of the damaged item. If not, a company credit memo will be issued to put towards your next order. We will not refund your credit card if that was the form of payment.


FORNASH TERRITORY POLICY

Fornash does not handle territory issues unless they arise. When we look into these issues, please be aware that the solution is not always so “black & white”. Each issue is different, and is evaluated on a case by case basis.

Territory issues are not simply a space issue - so the solution is not always so simple. We look at many different areas of a customer’s account in order to properly solve the issue in the most effective and fair manner.

For example:
If there is a territory issue between two stores:
Both carry Fornash,
Both carry some of the same products
Both stores are a few blocks away from each other in the same zip code

Below is a list of some questions we look into when deciding on how to resolve territory issues, but are not limited to:

Who placed an order with us first?
What is the history of orders like?
What is the dollar amount of the history of orders like?
How often has each customer ordered with us?

We will always try to work with both parties to see what kind of solution we can reach. Sometimes both stores continue to order from us - just not order the exact same items.

If both stores refuse to have the other to carry Fornash then we have to work with more prominent account. The store that ends up carrying Fornash may not always be who ordered with us first - but who has ordered more consistently, maintains a higher sales amount, and provides payment in a timely manner.

Fornash suggest new customers request a zip code search before opening an account with Fornash to see if anyone near them is selling Fornash currently.

If you would like a zip search to be done please email wholesalerequest@fornash.com and provide state and zip code(s). If you know a store in your area that you think might carry Fornash currently please include the store’s name in email request too.


PAYMENT POLICY

All customers must pay with credit card.

If you would like to use another form of payment, this must be authorized by the Fornash Wholesale Department. There is a 5 order minimum before you can be considered for a new payment option.

However, if your company is certain size and you only pay with check, please contact us and this will be handled on a case by case basis.

We accept Visa – Mastercard – Amex.

We DO NOT accept COD payments.

Net 30 (terms) customers agree to pay 3% interest per month on all over due balances based on date goods are received. We expect to be paid on time and you you will be billed if your are late.

10% restocking fee for goods returned that are not damaged.

Purchaser will be charged $25 fee for any returned checks.

Purchaser will be charged for shipping s for each delivery attempt.


OPENING ORDER AND REORDER POLICY

There is a $250.00 minimum for opening orders.

There is a minimum of $100.00 for reorders.

If you need to place a reorder and it is a special order below $100.00, please contact us.

If you need to contact us, please call between the hours of 10am-5pm EST Monday through Friday – 202 338-0774. Also you can reach us by email at wholesalerequest@fornash.com.


Thank you for your business and we look forward to working with you.

Fornash Wholesale Department

I have read over Fornash's terms and agreement and accept the policies.
I do not agree to Fornash's terms and agreement.