Customer Service

General Information

What is Fornash Club?

The Fornash Club was created for all of our fellow fashionistas who have the same passion for accessories as FORNASH does.

After you complete our style profile, a FORNASH stylist will select 1 - 3 items that have a retail value of $50 – $75.

All membership dues include USPS shipping and are a maximum of $25 a month.

Fornash Club members will instantly save 50-75%, and will always have fabulous FORNASH accessories at their fingertips to polish off their look.

Our Fornash Club members will receive club-exclusive accessories. These unique pieces will be designed only for our Fornash Club members.

Get your FORNASH FIX and save by joining the Fornash Club today, and remember no bracelet stack is too high for FORNASH!

How does it work?

1. Purchase your Fornash Club package

The first thing to do is select which Fornash Club package you would like to order. Click on “Fornash Club” under COLLECTIONS, or HERE. Here you can buy your package. Refer to the “Billing” section for details on each package we offer.

2. Fill out your Style Profile

Once you order your package, you will receive a welcome email within 24 - 72 hours of purchase. The email will have a link to the Fornash Club Style Profile. Fill out the form as soon as possible so we can get started on your first box!

What types of items can I expect?

FORNASH carries a wide variety of accessories, all of which you can expect to receive in your box if you wish. In the Style Profile you are able to select which styles you would like to receive. FORNASH offers a wide variety of styles of jewelry. We have enamel bracelets, rings, statement necklaces, dainty necklaces and bracelets, and monogram jewelry. FORNASH also carries several non-jewelry accessories. We have home accessories, makeup bags, keychains, handbags/clutches, totes, hair accessories, hats, travel accessories, scarves, ponchos, wraps, and vests. There will also be items sent out select months that are exclusive to Fornash Club members. We will note if there are items in your box that are exclusive to Fornash Club.

Billing Information

When will my credit card be charged?

Your credit card will automatically be charged the day you initially sign up to join the Fornash Club.

After the first charge, if you purchased the package where you are charged each month, your credit card will be charged between the 1st and 5th of each month, for the time period you have signed up for.

If you purchased the “one time charge” package, then you will be charged for the entire amount at the time of initial purchase.

When will my boxes ship?

If you sign up between the 1st and 15th of the month, your first box will ship within 5 business days of joining.

Example: If you sign up May 10th your first box will ship within 5 business days from May 10th. You will then be charged for your second box between June 1st – June 5th and your second box will ship within 5 business days of receipt of payment.

Example: If you sign up between the 16th and the end of the month, you will still be charged on the day you join, but your first box will ship within the first 5 days of the next month.

Example: If you sign up May 20th you will be charged that day, but your first box will not ship until June 1st – 5th. You will not be charged in June. You will then be charged for your second box between July 1st – July 5th and your second box will ship within 5 business days of receipt of payment.

What are the different packages offered?

Monthly - Monthly payment:

You will be charged $25 per month, at the beginning of the month, between the 1st and the 5th of the month. Your box will ship within 5 business days of receipt of payment.

Yearly - One-time payment:

You will be charged a ONE-TIME fee of $275 for your 12 month membership. Your box will ship every month, between the 1st and the 5th of that month. You will receive a total of 12 boxes, one per month, for your 12 month membership.

There is a $25 savings with this package.

Every 2 Months – Bimonthly payment:

You will be charged $25 every 2 months, at the beginning of that month, between the 1st and the 5th of the month. Your box will ship within 5 business days of receipt of payment.

Yearly Every 2 Months – One-time payment:

You will be charged a ONE-TIME fee of $135 for your 12 month membership. Your box will ship every 2 months, between the 1st and the 5th of that month. You will receive a total of 6 boxes, one every 2 months, for your 12 month membership.

There is a $15 savings with this package.

Every 3 Months – Quarterly payment:

You will be charged $25 every 3 months, at the beginning of that month, between the 1st and the 5th of the month. Your box will ship within 5 business days of receipt of payment.

Yearly Every 3 Months – One-time payment:

You will be charged a ONE-TIME fee of $90 for your 12 month membership. Your box will ship every 3 months, between the 1st and the 5th of that month. You will receive a total of 4 boxes, one every 3 months, for your 12 month membership.

There is a $10 savings with this package.

How do I change or cancel my subscription?

If you are trying to change or cancel your membership for the next month please contact us prior to the first of the month.

Email: fornashclub@fornash.com

Phone: 703-525-3206

Club hours: Monday - Friday, 10 am - 6 pm EST.

Returns

Can I return any items?

Items received through your Fornash Club membership may not be returned or exchanged unless the item arrives damaged.

You must contact us within 14 days of receiving your order to report any damages.

Any damages reported after 14 days of receiving the item will not be approved.

Once you have been approved to return the damaged item you will be given a Return Authorization number. This number must be clearly written on the outside of the package. Returns without an authorization number will not be accepted and returned to sender.