Refund policy

RETURN POLICY

We hope you love your Fornash jewelry as much as we do! But just in case, we are happy to refund or exchange all unused merchandise within 14 days of receiving the item(s).

 

RESTRICTIONS

Items that are personalized or custom order are considered final sale and may not be returned or exchanged. Items on SALE may not be returned or exchanged. SALE items are FINAL SALE. 

 

*RETURN AUTHORIZATION NUMBER

Call us at 703-525-3206 or email customerservice@fornash.com to receive a return authorization number. Once obtained, this number must be clearly written on the outside of the package. Returns without an authorization number will not be accepted and returned to sender.

 

TIME PERIOD

Unused merchandise returned within 14 days of receiving item will receive a full refund minus the shipping costs. Unused merchandise returned within 15 – 28 days of receiving item will be issued either an exchange for another item or a store credit for the amount in which the item was paid for, not including the shipping cost.

After 28 days of receiving item, the item cannot be returned or exchanged. No exceptions. Please securely package items to prevent any damage and send to:

 

FORNASH

ATTN: WEB RETURNS

439 S. Washington St.

Falls Church, VA 22046

 

Please write authorization number on outside of packaging to ensure a speedy return. Packages without authorization numbers will delay the return process. 

 

Returning a Fornash gift?

We want you to love your new Fornash piece as much as we do so if you aren’t completely satisfied with your newly gifted item feel free to give us a call at 703-525-3206 and we can further assist you with an exchange for this item. Be sure to have the purchaser’s name handy for our reference, and if possible, the order number.

 

TIMEFRAME

Your refund will be processed within 7 business days from when your return is received by our warehouse. You will receive an email when your refund has been processed and you can expect your refund to post within 3-5 business days from then. In some cases it can take up to one full billing cycle for the credit to reflect in your account. Your refund will be issued to the original form of payment. Shipping costs will not be refunded.

 

DAMAGED ITEMS

If any of your items arrive damaged, please contact customer service immediately either by phone, 703-525-3206, or email, customerservice@fornash.com. We’ll take it from there.

 

SHIPPING & ORDER PROCESSING

We process and ship orders from our Virginia warehouse Monday through Friday and offer 3 shipping options.

 

Shipping Options & Rates

• We offer ground USPS shipping within the United States.
• Overnight, 2-day and 3-day shipping include additional costs calculated at check-out based on the current rates provided by Fed-Ex.
  

Order Processing 

We process and ship orders from our Virginia warehouse.

• Orders placed Monday-Friday before 1PM ET (excluding holidays) will begin processing that day and will ship within 72 hours.
• All orders placed after 1PM EST, Monday – Friday, will begin processing the next business day and will ship within 72 hours.
• Orders placed after 1PM EST on Friday will begin processing the following Monday and will ship within 72 hours.
• Fornash, Inc. will contact you with a follow-up email within 72 hours if the merchandise you have selected is not currently in stock.

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Contact Us

If you have any changes to your order after submitting, please contact us immediately at 703-525-3206 or email us at customerservice@fornash.com